Terms of Service

2.1 Age and Legal Capacity

• You must be at least 18 years old to use our Platform
• You must have the legal capacity to enter into binding agreements
• You represent that all information provided is accurate and complete

2.2 Driver Responsibilities

As a driver using our Platform, you acknowledge and agree that:

• Licensing: You are solely responsible for ensuring you have all required licenses, permits, and registrations to provide ride-sharing services in South Africa
• Insurance: You must maintain appropriate vehicle insurance coverage for ride-sharing activities
• Vehicle Safety: Your vehicle must be roadworthy and comply with all applicable safety standards
• Legal Compliance: You must comply with all applicable transport laws and regulations in South Africa
• Cost Contributions: You may suggest cost contributions for shared expenses (fuel, tolls, parking) but this must be informal cost-sharing, not commercial profit
• NOT Commercial Operation: You must not operate as a commercial transport service requiring permits under South African transport law
• Accurate Information: You must provide accurate information about your routes, schedules, pricing, and availability

2.3 Passenger Responsibilities

As a passenger, you agree to:

• Provide accurate pickup and destination information
• Set realistic cost contribution ranges for lift requests
• Respect drivers' vehicle rules and preferences
• Arrange cost contributions directly with drivers off-platform as informal expense sharing
• Conduct yourself safely and respectfully during rides

2.4 General User Conduct

• Use the Platform lawfully and responsibly
• Not engage in fraudulent, harmful, or illegal activities
• Respect other users' privacy and safety
• Not misuse the safety reporting system
• Provide accurate information in all communications

3.1 Informal Lift-Sharing Community

3.2 South African Transport Law Compliance

3.2 User-Generated Content

• All offers and requests are created by users; safety reports are user posts in our Facebook group
• We do not verify the accuracy of user-generated content
• We do not endorse any specific driver, passenger, or ride arrangement
• Safety reports reflect individual user experiences and opinions posted on Facebook

3.3 No Warranty

We provide the Platform "AS IS" without warranties of any kind. We do not guarantee:

• The accuracy of user-provided information
• The reliability or safety of drivers or passengers
• The completion of arranged rides
• The resolution of disputes between users

4.1 Platform Liability

TO THE MAXIMUM EXTENT PERMITTED BY SOUTH AFRICAN LAW:

• NO LIABILITY FOR USER INTERACTIONS: We are not liable for any interactions, disputes, injuries, damages, or losses arising between drivers and passengers
• THIRD-PARTY SERVICES: We are not responsible for the actions, omissions, or negligence of drivers, passengers, or other third parties
• TRANSPORTATION INCIDENTS: We are not liable for accidents, injuries, property damage, or other incidents occurring during rides
• USER-GENERATED CONTENT: We are not responsible for the accuracy or consequences of safety reports or other user-generated content

4.2 Indemnification

You agree to indemnify and hold harmless FindALiftClub, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Platform
• Your violation of these Terms
• Your interactions with other users
• Any transportation services arranged through the Platform

5.1 Purpose

• Help users make informed decisions about ride-sharing partners
• Allow users to share experiences for community benefit
• Provide a mechanism for due diligence

Safety reporting is hosted in our public Facebook group. Before traveling, search the group for existing reports. When posting, include clear evidence (e.g., screenshots, photos, receipts) and a factual description.

5.2 User Responsibilities

When submitting safety reports:

• Report honestly and in good faith
• Base reports on actual experiences
• Avoid false, malicious, or defamatory statements
• Respect others' privacy rights

5.3 Dispute Process

Reported individuals may dispute reports via comments/admins in the Facebook group, or by emailing us at communications@mail.findaliftclub.co.za. Please include counter-evidence where possible.

• Facebook group admins moderate and may remove content that violates group rules
• We may provide guidance or escalate disputes to admins but do not control Facebook moderation
• We may retain dispute-related communications as needed to resolve the matter

5.4 Content Expiration and Management

• Automatic Expiration: All offers and requests automatically expire and are deleted from our database 60 days after creation
• User Management: Users can delete or deactivate their offers/requests at any time through secure management links
• Management Access: Management tokens remain valid for the lifetime of the offer/request until deletion
• Safety Reports: Posted and moderated within the Facebook group and subject to Facebook’s rules and retention. We do not remove or retain Facebook posts; disputes should be raised in-group or via email.

5.5 No Guarantee

We do not guarantee the accuracy of safety reports and are not liable for decisions made based on such reports.

7.1 Content Management

• Monitor user-generated content
• Remove content that violates these Terms
• Suspend or terminate user accounts for violations
• Investigate reported violations

7.2 Platform Availability

• Temporarily suspend the Platform for maintenance
• Modify or discontinue features
• Restrict access in certain circumstances

8.1 Transport Law Compliance

8.2 Dispute Resolution

These Terms are governed by South African law. Any disputes will be resolved through South African courts, with jurisdiction in the province where our business is registered.